Pre-orders are shipping soon and we’re just as excited as you (this post assumes that you pre-ordered and are excited).
UPDATED: For more up-to-date shipping information and estimates, please visit the NTC forum.
Pre-order shipments are scheduled to begin on June 25th! Address confirmation emails will be sent over the next 48 hours. If for some reason you do not receive the email, you can confirm your address at track.getchip.com.
- Address confirmations are necessary.
- We’re shipping by order number, in batches over the next month.
- Orders with PocketC.H.I.P. may be delayed slightly.
- Shipping takes 2 weeks on average and is trackable.
- Customers outside of the US may be subject to duties and taxes.
Now for detailed information in larger than fine print…
We’re only shipping to confirmed addresses because we want to be sure your pre-order gets to you. It is better to catch an address change before shipping than after. If you haven’t moved, confirmation is a breeze.
We will ship to those who confirmed their address according to order number. Those who pre-ordered on Cyber Monday will have their orders shipped first.
With tens of thousands of pre-orders, we’ll be shipping in small, manageable batches. Based on our recent experience fulfilling Kickstarter rewards, it may take up to 4 weeks to fulfill all of the pre-orders placed to date.
While it’s difficult to say exactly when your pre-order will ship, we can narrow it down a bit. The following are estimates based on pre-order date, and assume you confirmed your address. If your pre-order includes a PocketC.H.I.P., your shipment may not make these estimates.
- NOV 2015 pre-orders are estimated to ship by JUN 30.
- DEC 2015 – JAN 2016 pre-orders are estimated to ship by JUL 9.
- FEB 2016 – APR 2016 pre-orders are estimated to ship by JUL 17
- MAY 2016 pre-orders are estimated to ship by JUL 22.
- JUN 2016 pre-orders are estimated to ship by JUL 25.
The response to PocketC.H.I.P. has been nothing short of overwhelming. We’re already moving forward with another manufacturing run but the lead time for PocketC.H.I.P.’s battery grew while purchasing components, resulting in a slight delay in our production schedule.
If your pre-order includes a PocketC.H.I.P., your package may not ship until the last week of July. We recognize this is not ideal and we’ll be as transparent as we can throughout this process.
Once your pre-order ships, you’ll be emailed a notification with a tracking number. Shipments come from our warehouse in Hong Kong. On average, Kickstarter backers in the US received their shipment two weeks from their notification.
Duties & Taxes
All shipments outside of the United States may be subject to additional duties and taxes. These are based on the value of the items in your pledge. Each country has a different cutoff amount. For more information, check your national government’s customs policies.
Over the course of its journey, your shipment may appear “stuck” in one location for several days. It is still in transit, either between scanning points or moving through customs.
Once it arrives in your country, last-mile delivery is handled by your local postal service, which may provide an accurate delivery estimate.
Thanks for your enthusiasm and your patience through the shipping process. Your pre-order will be on its way in no time and it will be worth the wait.